bdi9's Privacy Policy

bdi9 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the bdi9 website (https://bdi9.lat), how we use it, and what steps we take to protect your information.

This Policy applies to all users of bdi9's services, including both registered account holders and guest users. By using our platform, you are considered to have given your consent to the terms of this Privacy Policy.

We may update this Policy from time to time. In the event of any significant change, we will notify you in a timely manner. The date of the most recent update will always be shown at the top of this page.

bdi9 collects various types of information in order to provide its services. This information is collected from two main sources: (a) information you provide directly, and (b) information collected automatically through your use of the platform.

bdi9 uses the information it collects for the following specific purposes. We never use your information for unrelated purposes.

3.1 Providing and Operating Services

• Creating, managing, and keeping your account secure
• Processing transactions via bKash, Nagad, Rocket, and Upay
• Providing gaming services and maintaining records of bets and winnings
• Providing bonuses, rewards, and promotional offers
• Operating 24/7 Bengali live chat support

3.2 Meeting Legal Obligations

• Age verification — ensuring services are provided only to those aged 21 or above
• Complying with Anti-Money Laundering regulations
• Detecting and preventing fraudulent activity
• Implementing responsible gaming policies

3.3 Improving Service Quality

• Identifying and resolving platform errors
• Analyzing and improving the user experience
• Planning new games and features
• Ensuring the security of the gaming environment

3.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you about promotional offers with your consent
• Customer service communications

bdi9 never sells your personal information or shares it with third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

4.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. This information is used solely for the purpose of verifying transactions.

4.2 Technology Service Providers

Minimum necessary information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others for the purpose of managing gaming sessions. These companies follow internationally recognized data protection standards.

4.3 Legal Authorities

If a valid legal order, court order, or lawful request from a government authority is received, we will be required to provide the necessary information. Such disclosures will always be made within the bounds of the law.

4.4 Business Changes

If bdi9 undergoes a merger, acquisition, or business restructuring, user information may be transferred. However, the new managing party will be bound to comply with the terms of this Privacy Policy.

bdi9 uses cookies to operate the website effectively and to improve your experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login status, verify security, and manage sessions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to store your language preferences, display settings, and personalized experience. They make your login experience easier each time you visit.

5.3 Analytical Cookies

We want to understand which games or sections are most popular and which pages users spend the most time on. This analytical information helps us improve our service. This information is never stored in a personally identifiable form.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

Please keep in mind that no transmission of information over the internet is completely secure. We are committed to providing the highest industry-standard protection, but absolute security cannot be guaranteed. It is also your responsibility to keep your account password secure and not share it with others.

How long bdi9 retains your personal information depends on the type and purpose of the information:

• Active Account: All relevant information will be retained for as long as the account remains active.
• Transaction Records: Financial transaction records will be retained for a specified period after account closure, as required by legal obligations.
• Closed Account: After an account is closed, financial and identity-related information will be retained for a defined period as required by law, after which it will be securely deleted.
• Gaming History: Retained for the period necessary to implement responsible gaming policies.
• Technical Logs: Retained for a limited period for security analysis.

The data deletion process is carried out in a secure and non-recoverable manner.

As a user of bdi9, you have the following rights over your personal information. We respect these rights and are committed to responding to your requests within a reasonable time.

7.1 Right to Access Information

You have the right to know what information we hold about you. You can contact our support team to request a copy of your stored information.

7.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will make the necessary corrections after verification.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, information required to meet legal obligations or prevent fraud may be exempt from this request.

7.4 Right to Stop Marketing Communications

You may stop promotional emails or notifications at any time. This can be done through your account settings or via our support team. However, important notifications related to your account and transactions cannot be stopped.

7.5 Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint at [email protected] or through live chat. We take all complaints seriously and work to resolve them quickly.

bdi9 treats the protection of minors as its highest priority. Age verification during registration is mandatory. If we learn that a minor has registered on our platform, that account will be suspended immediately and all collected information will be securely deleted.

Our request to parents — monitor your child's internet use and have open conversations with them about online gaming.

bdi9 may change or update this Privacy Policy from time to time. Changes may occur in the following situations:

• When new services or features are introduced
• In response to legal or regulatory changes
• As a result of improvements to security procedures
• Based on user feedback

For significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after any changes will be taken to mean that you have accepted the new policy.

We will always mention the "Last Updated" date at the top of this page, so you can easily know when the policy was changed.

If you have any questions, comments, or complaints about this privacy policy, please do not hesitate to contact us. Our support team is always by your side.